Authentic Customer Stories

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Connecting Customers, Activism, and Exceptional CX at Patagonia
For Pogust Goodhead, the Fight for Justice Begins in the Call Center
How a Company with Character Centralized CX
LegalShield’s Three Lessons for Propelling CX Forward
Serta Simmons Bedding Discovers New Possibilities in Its Dream for Effortless, Personalized CX
Leveraging Automation to Reimagine the Service Desk and Provide a Premier Customer Experience
Elevating the Human Experience Through Predictive AI
Quadient Takes a Modular Approach to Driving Better CX
Healthcare Software Provider Phreesia Unleashes the Potential of Its Support Team
Bringing Better Visibility, Flexibility, and Coaching to a Distributed Healthcare Workforce
How Best-in-World Customer Support Found a Best-in-Class Contact Center Solution
Uplifting the Call Center While Building Empathy and Connection
Treating Patients as Consumers to Offer a More Consistent, Personalized Experience
Award-Winning Innovation for Digital-First Banking Using Talkdesk and Amazon Lex
Integrating Talkdesk and Salesforce for Smarter Call Routing—and Happier Customers
No Matter Where You Are, Get Closer to Your Customers Using Seamless Communication
Overcoming Limitations with Innovation: Building an Inside Sales Lab
Turning a Cost Center into a Profit Center while Achieving Explosive Growth