Many years ago, I was working as a Public Safety Telecommunicator and received a 9-1-1 call from a child. The call disconnected before I got many details, but I was able to send a return text to the number and ask if the child needed assistance. The reply I received was, “Yes, my mom is in danger.” I then gathered enough information through a quick series of text messages to dispatch responders to the location. Upon arrival, the responders stopped a man who intended to break into the house and assault his partner—the child’s mother. The authorities arrived in time to arrest the man without anyone getting hurt.
