Leveraging Automation to Reimagine the Service Desk and Provide a Premier Customer Experience

Yes, it’s true: Even businesses dedicated to the digital transformation of hundreds of state and local government agencies and commercial organizations can end up with a legacy problem. In a world where customers expect service continuity 24/7 and experiences that are fast, efficient, and solve issues the first time, you don’t want to be an organization “stuck in a rut” with a service desk solution. Yet that’s exactly where global business and technical professional services firm CAI found ourselves in recent years.
From Lagging to Leading: How Real-Time Data Enhanced Performance and Cost Efficiency at Service Stream
Elevating the Human Experience Through Predictive AI
How phoenixNAP Delivers First-to-Market Tech for the Best Price
The Path to Easier Growth and Network Stability Runs Through SD-WAN
Reinforcing Our Culture of Safety: How AstraZeneca Launched Mass Communications as a Force Multiplier
Change Is Good: Why Moving to the Cloud Doesn’t Have to Be Scary
How PizzaExpress Boosts Recruitment and Saves Time with Qlik Cloud
Consolidating Data to Build a Hockey Analytics Platform with Qlik
Beyond the Dashboard: Using Storytelling to Align Business Intelligence with the Business
How Change Data Capture Cuts Costs and Modernises Applications in a Competitive Market
A Cloud Migration Brings Self-Serve Data to All Parts of the Cinematic Value Chain
Strengthening Ecuador’s Defense: Securing Critical Data
Charting the Course: Digitizing an Ancient Industry and Building the Port of the Future
From Outdated Data Centers to Future-Ready Solutions: How KBTG Is Redefining Banking in Thailand
Decoupling Storage and Compute to Scale Latina Televisión's Content Delivery
Introducing ML-Ready Hybrid Cloud Solutions Infrastructure to Sweden
Less is the New More When it Comes to IT and Offering Better Care to Australian Seniors
Mitigating Chaos with Real-Time, Streamlined Emergency Communication Tools