Bringing Better Visibility, Flexibility, and Coaching to a Distributed Healthcare Workforce

The business model for a Managed Long-Term Care Plan (MLTCP) requires associates to continually keep in contact with members, perform on-site visits in the community, and discuss care services with providers. Without the right call support solution, a MLTCP health plan lacks visibility into what’s happening with the care of their members.
Money In, Money Out: Building a Private Cloud to Double Business While Cutting Costs By 50%
How Parker Achieved Digital Transformation Through an EHR Integration
How Best-in-World Customer Support Found a Best-in-Class Contact Center Solution
Is Your Bonus Structure Working? Rethink and Refresh Bonuses and Rewards with a Peer Recognition Platform
Uplifting the Call Center While Building Empathy and Connection
Do You Know Who Your Rock Stars Are? Giving Everyone a Voice in a Newly-Merged Company
Securing Your Software Supply Chain Without Changing Your DevOps Workflow
Finding Freedom and Flexibility in a New SD-WAN Network
Treating Patients as Consumers to Offer a More Consistent, Personalized Experience
A User-Friendly Data Experience Drives Accountability at Intuit, Thanks to Embedded Analytics
Investing in Cloud-Based Infrastructure and Laying the Digital Foundations of Tomorrow’s Buildings
Award-Winning Innovation for Digital-First Banking Using Talkdesk and Amazon Lex
Is Being Data Centric Enough? Why Kesko Created a Cohesive Data Utilization Strategy Instead
Integrating Talkdesk and Salesforce for Smarter Call Routing—and Happier Customers
Making Security Real: Choose Security-Minded Partners and Worry Less
Dynamic, Real-Time Insights That Reduce Friction for Healthcare Professionals
Better Sustainability Through Data: How Crossroads Foundation Proves the Benefits of the Circular Economy
Saving time and Securing the Software Supply Chain at Autodesk