Mission (Not) M-PESAble: Managing a Critical Telecom Migration

Migrating a platform is always challenging. For telecommunications companies, it’s even more of a challenge because customers need always-on connectivity. A successful migration plan requires the right tools, the right approach, and the right partner to minimize or prevent service interruptions. At Safaricom, we found the trifecta that led to a painless transition.
How Velleros Built a FEMA-Compliant Wireless Emergency Alert Solution with Enghouse Cellular Broadcasting Technology
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How Parker Achieved Digital Transformation Through an EHR Integration
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Finding Freedom and Flexibility in a New SD-WAN Network
Treating Patients as Consumers to Offer a More Consistent, Personalized Experience
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Investing in Cloud-Based Infrastructure and Laying the Digital Foundations of Tomorrow’s Buildings
Award-Winning Innovation for Digital-First Banking Using Talkdesk and Amazon Lex
Is Being Data Centric Enough? Why Kesko Created a Cohesive Data Utilization Strategy Instead
Integrating Talkdesk and Salesforce for Smarter Call Routing—and Happier Customers