Changing Business Outcomes—and Stereotypes—with Modern CCM

Delivering a great customer experience in the information era separates great companies from good ones. Meeting the expectations of discerning audiences, and being able to provide them with information and services in their channel of choice—when they demand it—presents some interesting challenges for businesses.

A Digital Prescription: Leveraging Cisco ACI for Cost Savings and Healthcare IT Excellence
Take to the Cloud: The Secret to Scaling Your Small Accounting Firm Without Skyrocketing Costs
Beyond Reporting: Creating Operational Excellence with Qlik
Creating Organizational Alignment to Transform Your Company (In as Little as One Quarter)
Business Moneyball: Calabrio Helps a Major Insurance Customer Provide Better Service and Stay Competitive
How We Streamlined Visitor Management and Saved an Employee’s Worth of Time
Better Scaling Through Automation: The Sequel CFO Story
Bringing 138 Years of Tradition into a 21st Century Digital Workplace
How I’m Changing My Mind—and Students’ Lives—with New Data
Want to Boost Festival Ticket Sales and Create Unforgettable Experiences? Start Looking at Your Data
Harnessing Big Data to Improve Patient Journeys
Exceeding Patients' Healthcare Needs Through Exceptional Communication
Update and Iterate: How Refreshing Our Digital Workplace Reinvigorated Our Company Culture
Designed for a Different World: Connecting a Century-Old Building to the Future of School Safety
Reducing Complexity and Boosting Security with a Single-Vendor Solution: Cisco and the Bank of Palestine
The Bright Future of Flexible Workspaces: How Cisco Webex Boards Bring People Together
Creating Unforgettable Experiences at Boston Children’s Hospital for Those Who Need It Most
Improving School Safety with Real-Time Communication Tools