Found 157 stories for term "call center"

From Crisis to Control: How Albany’s CDTA Handles 10x More Calls with Enghouse
Award-Winning Innovation for Digital-First Banking Using Talkdesk and Amazon Lex
Turning a Cost Center into a Profit Center while Achieving Explosive Growth
To Bring the Human Element Back to Call Centers, It’s All About the Data
Treating Patients as Consumers to Offer a More Consistent, Personalized Experience
Supporting a State Government During a Hybrid Work Transition
Beyond Reporting: Creating Operational Excellence with Qlik
How Qlik Helped Teachers Credit Union Boost Referrals by 207%
Creating the Building Blocks for Exceptional Customer Service
Uplifting the Call Center While Building Empathy and Connection
Creating a New Model of Care to Enhance the Patient Experience
Your Collaboration Platform Could Just Bring You Closer to Your Customers
3 Tips to Increase Efficiency in Your Call Center
LegalShield’s Three Lessons for Propelling CX Forward
Recos IC and Cisco Collaborate to Build Custom CUCM Solution for RZF Financial Administration Offices
Getting To “Yes”: Updating Infrastructure for Ease of Use
Integrating Talkdesk and Salesforce for Smarter Call Routing—and Happier Customers
Connecting Customers, Activism, and Exceptional CX at Patagonia
Taking a Data-Driven Approach to Customer Centricity with Talkdesk
Improving Client Communications and Services with Atos Unify
For Pogust Goodhead, the Fight for Justice Begins in the Call Center
Bringing Better Visibility, Flexibility, and Coaching to a Distributed Healthcare Workforce
Doing More with Less: Kicking Downtime to the Curb with Nutanix
Do You Recognize Your Employees the Right Way? How to Improve Morale, Streamline Rewards, and Make Employees Feel Valued
Better Communication Leads to Faster Emergency Response Times and Safer Communities in Texas
Preparing for the Worst and Setting Up for the Best: Western Tool & Supply’s Disaster Recovery and Modernization Story
Supporting Patients and Employees with Expanded Collaborative Tools
Overcoming Limitations with Innovation: Building an Inside Sales Lab
Contact Center Quality Assurance: From Negative Stigma to Team Success
Modernizing Patient Communications for World-Renowned Care: The Brooklyn Hospital Center and Cisco Contact Center Story
The Quest to Make Healthcare Easier, Higher Quality, and More Accessible
Connecting Students to Brighter Futures with Cisco Meraki
Shaping Traffic Instead of Dropping Packets: How Switching to SD-WAN Is Helping Us Weather the COVID Crisis
From Chaos to Comfort: Redefining Health Care with House Calls and MediSeen
Using Business Intelligence to Be a Beacon of Change in the Government
How to Scale Your Business with Hyperflex and Long-Term Partners
No Company Is an Island: Transforming the Omnichannel Customer Experience


What Pinball Taught Me About Mapping Customer Journeys & Building Perfect Digital Experiences

Grability’s White Label Grocery App Gives Superama Shoppers the Luxury of Time
Using Telepresence Solutions for In-Person Customer Service Without Needing to Be in Person
Nutanix, Datrium, Dell, or NetApp: Which Hyperconvergence Solution Is Best for Your Lean IT Team?
From Desktop Computing to Autonomous Enterprise Environment with Nutanix
You’re Only as Strong as Your Network Visibility: From a Patchwork Network to Proactive Awareness
Charting New Waters with Riedel's SD-WAN Solution
Quadient Takes a Modular Approach to Driving Better CX
Lowering Costs, Reducing Complaints, and Increasing Customer Satisfaction with Automated Disturbance Notifications
How We Brought Transparency and Clarity to Our Clinical Process—Improving Communication and Care
The Three-Year Turnaround: How Turning Point Transformed Its IT Infrastructure Using Cisco
How HyperFlex Helps Us Scale Our Business—and Our Customers’
Reinforcing Our Culture of Safety: How AstraZeneca Launched Mass Communications as a Force Multiplier
Securing, Virtualizing, and Micro-Segmenting Private Banking Infrastructure with Cisco
How Best-in-World Customer Support Found a Best-in-Class Contact Center Solution
For Cost Savings, Manageability, or Disaster Recovery: You’re Never Too Small for Nutanix
Healthcare Software Provider Phreesia Unleashes the Potential of Its Support Team
Veracity Networks and Cisco: A Winning Partnership for Industry-Leading Communication Services
Goodbye Busy Signals: Transforming Customer Service Support to Tackle Transit’s Worst Days
Build Your Own Community-Wide Safety Plan: A Step-By-Step Guide
Building a Culture of Resiliency Across Higher Education and Healthcare
Ushering in a New Era of Customer Engagement with an Omnichannel Approach
Reducing Costs and Increasing Efficiency by Building a Robust International Network with SD-WAN
Going Beyond Telehealth to Bring Scalable Healthcare to Your Entire Community
Downtime Got You Down? See Why a Communications Provider Chose HPE SimpliVity Over Nutanix
Leveraging Automation to Reimagine the Service Desk and Provide a Premier Customer Experience
Moving a Thriving Mexican Metropolis into the Future
Overcoming Complex System Management for Remote Locations Through Simplicity and Automation
Speed, Redundancy, and Visibility: Building a Managed SD-WAN for a Leading Pharmaceutical Packaging Provider
Consistency, Faster Deployments, and Less Duplicated Effort: The Immediate Impact of Modern CI/CD and DevOps
Growing a Mobile Telecommunications Service in Israel's Competitive Market
A Turbocharged Network from Riedel and Kalaam Brings Arabian Peninsula Motorsports to the World
Enabling Customized Dashboards for Enterprise Customers to Monitor Their Networks with Enghouse Service Assurance
Choosing a VAS Vendor with a Robust Product Portfolio
Transforming Employee Communications without Reinventing the Wheel
Creating Realistic Ambulance Simulation for Tulane’s Future Healthcare Professionals
From Worries to Wonders: Fostering Growth and Efficiency at MEC
When Closing the Deal Opens a New World of Possibility: Accelerating the Cloud Experience for Customers
Is a Cisco BroadCloud Platform Worth the Investment? For Halldis, the Answer Is Yes
Maintaining a Family Feel with Patients Through Rock-Solid Communications (and the Network to Support It)
Driving a High-Tech Curriculum with HPE SimpliVity
Found in Translation: Creating Fast, On-Demand Video Interpretation with Cisco
New Life to Old Technology: Using Radar to Remotely Detect Human Vital Signs
Want Safer Schools? Make Safety Your Top Priority
Emergency Services for the Next Generation: Building California's NextGen 9-1-1 System
Safety, Wellness, and Education: Building Institutions for the Whole Child
How Quick Became a Leader in Global Priority Shipping and Logistics With Loyalty and Long-Term Thinking
Adapting to the Changing Automotive Landscape with Integrated and Simplified Cisco Solutions
The Best for the Best: A Reliable and Secure Wi-Fi Network for a Five-Star Resort
Revolutionizing Dutch Healthcare with Virtual Practitioner’s Visits and Waiting Rooms
Creating Resilient IT Infrastructure with Workload Optimization
Driving Innovation Through Consolidation and Virtualization
Making Real Change in Your Community, Powered by Cisco ACI and DNA
Staying Cool Under Pressure: How CoolSys Migrated Its Data Center to Nutanix in Four Months
Building a New Data Center and Going All in with Nutanix
The Grass Is Greener on the Other Side: One Champion’s Quest to Ease IT Infrastructure Management
Rounding the Bases: How Qlik Helped Us Bring Data Literacy Home
Because Anti-Virus Isn’t Enough: Beat Today’s Threats with Holistic Security Solutions
Connection and Care: Designing the Future of Accessible Video Communication
Blue Sky Thinking in Big Sky Country
Reinventing the Wheel: Overhauling Network Infrastructure for a New Age of Services
To Support Your Company’s Growth, Buy for the Long Term
From Necessary Evil to Innovation Center: How Höganäs Reinvented Their IT Department
Want to Add a Smile to Your Developers’ Faces? Make Your Deployments Boring
How Verzuimdata Built an Accessible, Accurate, and Agile Data Logistics Business
Delivering Clean Energy Begins with Sustainable Infrastructure at sonnen
Elevating the Human Experience Through Predictive AI
United Cloud and Cisco Solve the ‘In-House or Outsource’ IT Conundrum
Scale Your IT and Keep Pace with a Rapidly Growing Business by Moving to Hyperconverged Infrastructure
Supreme Confidence in HCI Brings Supreme Relief to Buchanan County Health Center
Creating a Different Type of Law Firm: HopgoodGanim and HPE SimpliVity
Improving Communication to Inspire Greater Productivity Inside (and Outside) the Office
How Hyper-Convergence Simplified Our IT—and Gave My Team Back More Family Time
Answering the Call for Telecom Innovation: Navigating Networking Automation Through Meaningful Collaboration
Overcoming Common Healthcare IT Headaches with HCI
Investing in the Digital Transformation of Yemen
Improved Visibility and Better Control of Network Devices Through Software-Defined Access
Serta Simmons Bedding Discovers New Possibilities in Its Dream for Effortless, Personalized CX
How a Company with Character Centralized CX
Special Needs Require Special Emergency Procedures. See How One Educational Entity Is Keeping Kids Safe With NaviGate Prepared
A Digital Network Architecture Providing a Collaborative Education Experience to Enable the Leaders of the Future
From Crisis to Opportunity: Moving Our Oracle E-Business Suite to AWS (with a Little Help)
Goodbye Outdated Hardware, Hello Innovation: Our Hyperconvergence Journey
Speeding Up and Scaling Healthcare IT with Hyperconvergence
From Retail to SMB Customers: How Agilant Is Revolutionizing Managed IT Services and Asset Disposition
Swapping EMC SAN for HPE Hyperconvergence: Better Backups, Storage, and Flexibility
The Hyperconvergence Overhaul That Gave My Team Their Lives Back
How Cisco DNA Is Helping CFL to Build the Future of Public Transport in Luxembourg
Sparking a Digital Transformation with Nutanix Hyperconverged Solutions
Environmental Emergency? Technology to the Rescue
Scaling Our Internal and External Help Desks with BeyondTrust Remote Support
How Snowflake Works Smarter and Faster While Personalizing Our Customer Experience
Driving Higher Revenues and Accelerating a Digital Transformation with Qlik Cloud
No More Babysitting: Creating a More Effective IT Operation with Nutanix
Making Hybrid Work: Unifying Infrastructure to Support a New Model for Manufacturing
Smart Storage and Disaster Recovery Enable Belgian SMBs to Work Worry-Free
Support, Communication, and the Importance of Maps in Rural School Safety Plans
London Calling: How Newcastle’s Blu Sky Reached City Startups by Innovating on Client Experience
Creating Unforgettable Experiences at Boston Children’s Hospital for Those Who Need It Most
Putting Process Over Product to Secure Your Network: Lessons from the Equifax Breach
Everything’s Bigger in Texas: Maximizing Our Commitment to Safety in a Massive District
Creating Reliable and Redundant IT Infrastructure with Stretched Clusters
A Rock-Solid Foundation for a Data Center in the Swiss Mountains
From Theory to Practice: Improving Student Safety and Security
The Financial Burden of Operating a Psychology Practice Can Be Overwhelming. Is It Time You Asked for Help?
Want to Grow Your Personal Brand? Start Telling Your Story
How to Find Peace of Mind with Your IT Infrastructure
How Nutanix's VDI Protects Corporate Data, Balances Security Risk, and Allows Work from Home
Saving Frontline Staff Time and Stress: Using EHRs to Improve Outcomes During COVID
Building a Cost-Optimal Network That Scales with Your Customers
Transformation and Automation: Building a DevOps Culture at Vail Systems
A Flexible Partner for a Complex Project: Building a Pan-European Network with Riedel
Reliability, Visibility, Control: Improving a Ten-Country Retail Network with Cisco
Bringing Life-Changing Proton Therapy to Cancer Patients Worldwide with HPE Nimble Storage
Uniting a Remote Company Through Public Peer-to-Peer Recognition
Making Security Real: Choose Security-Minded Partners and Worry Less
Forging Bonds in an Emotional Industry Through Peer Recognition
Building a Strong, Customer-Friendly MVNO Fighter Brand
Cloud-as-a-Service Makes Frísia a Leader in the Agribusiness Industry
A Nutanix User Group Gives a Leader the Confidence to Innovate